I was unable to access my homepage today, instead a window came up saying this domain had expired. On April 24, 2008 I paid for another year, which will expire in July, 2009. I have their receipt of the payment, and their email, and a hard copy of both. I have sent them a copy and am giving them until Monday, July 28 to put the site back up. I will file a complaint with the BBB, and this will be my last association with Hostonce.com. If the site is deleted, then our association will end immediately. BTW, I have not received any notification that the domain would be taken down.
Monday July, 28. I checked my domain and it is still showing expired, but I clicked on a small button to renew and the following popped up.
This domain has expired
It will be deleted in the next few days. If you are the owner of this domain, you still have a chance to renew it.
Domain Name Expires
It seems that the domain listed above has already been renewed. The domain should be reactivated shortly. You do not need to renew it now. If you still see this message in 72 hours, please contact us.
To renew this domain or to request further information please contact us at firstname.lastname@example.org.
I clicked on the email link to email@example.com and sent her a message. This is the reply.
Received: from cdptpa-mxlb.mail.rr.com ([10.127.255.82])
by cdptpa-imta05.mail.rr.com with ESMTP
Received: from [126.96.36.199] ([188.8.131.52:4826] helo=mail.hostonce.com)
by cdptpa-iedge02 (envelope-from
(ecelerity 184.108.40.206 r(24171M)) with ESMTP
id CF/D5-26270-B2FFD884; Mon, 28 Jul 2008 17:17:31 +0000
Subject: Message Delivery Failure
Date: Mon, 28 Jul 2008 13:06:04 -0400
Message could not be delivered. Error was: The mailbox is not available on this system
The following recipient(s) could not be reached:
Message contents follow:
Received: from cdptpa-omtalb.mail.rr.com ([220.127.116.11]) by 183.hostonce.com with MailEnable ESMTP; Mon, 28 Jul 2008 13:06:04 -0400
Received: from [192.168.1.100] (really [18.104.22.168])
by cdptpa-omta02.mail.rr.com with ESMTP
Date: Mon, 28 Jul 2008 12:17:51 -0500
User-Agent: Thunderbird 22.214.171.124 (X11/20070429)
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
It was renewed in April, and then shut down with no notification. VERY
POOR WAY TO RUN A BUSINESS!
Their email links don't work, there is no phone number listed, so you can't communicate with them.
Says a lot about what they think of their customers. Sorry I ever signed up with them.