Hosting Company

If anyone is looking for a hosting company, DO NOT USE HOSTONCE.COM! You cannot communicate with them. I have had problems getting mail thru their server, multiple times. Last week,(June 17), I sent an email to support@hostonce.com and told them I was unable to access my mail and my domain. 30 minutes later it worked and I checked my mail and the original was bounced back. Today,(June 23), I sent them another email that I haven't been able to access my mail server for the last 4 days. The message was bounced back and I still can't get my mail. I logged onto the control panel and checked the email heading and it said all accounts were listed on the left and to delete click to the right. There were no accounts listed and I had 4 set up. I proceeded to add an account, using the same setting I had used before. It said the account was ready. I log off and check my mail and I get an error message that a problem occurred. I guess I don't have to mention that they are running windoze 2003 servers. I will be transferring to another company as soon as possible.
UPDATE:
I was unable to access my homepage today, instead a window came up saying this domain had expired. On April 24, 2008 I paid for another year, which will expire in July, 2009. I have their receipt of the payment, and their email, and a hard copy of both. I have sent them a copy and am giving them until Monday, July 28 to put the site back up. I will file a complaint with the BBB, and this will be my last association with Hostonce.com. If the site is deleted, then our association will end immediately. BTW, I have not received any notification that the domain would be taken down.
UPDATE:
Monday July, 28. I checked my domain and it is still showing expired, but I clicked on a small button to renew and the following popped up.

This domain has expired
It will be deleted in the next few days. If you are the owner of this domain, you still have a chance to renew it.

Domain Name Expires
oldator.com 24-JUL-09
It seems that the domain listed above has already been renewed. The domain should be reactivated shortly. You do not need to renew it now. If you still see this message in 72 hours, please contact us.
To renew this domain or to request further information please contact us at debbie@hostonce.com.

I clicked on the email link to debbie@hostonce.com and sent her a message. This is the reply.
X-Account-Key: account2
X-UIDL:
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-Path:
Received: from cdptpa-mxlb.mail.rr.com ([10.127.255.82])
by cdptpa-imta05.mail.rr.com with ESMTP
id <20080728171731.TOZF16122.cdptpa-imta05.mail.rr.com@cdptpa-mxlb.mail.rr.com>
for ; Mon, 28 Jul 2008 17:17:31 +0000
Return-Path:
X-Cloudmark-Score: 0
X-RR-Connecting-IP: 64.79.50.183
Received: from [64.79.50.183] ([64.79.50.183:4826] helo=mail.hostonce.com)
by cdptpa-iedge02 (envelope-from )
(ecelerity 2.2.2.30 r(24171M)) with ESMTP
id CF/D5-26270-B2FFD884; Mon, 28 Jul 2008 17:17:31 +0000
From:
To:
Subject: Message Delivery Failure
Date: Mon, 28 Jul 2008 13:06:04 -0400
Message-ID:
Precedence: bulk


Message could not be delivered. Error was: The mailbox is not available on this system

The following recipient(s) could not be reached:

[SF:hostonce.com/debbie]

Message contents follow:

Received: from cdptpa-omtalb.mail.rr.com ([75.180.132.123]) by 183.hostonce.com with MailEnable ESMTP; Mon, 28 Jul 2008 13:06:04 -0400
Received: from [192.168.1.100] (really [72.190.53.177])
by cdptpa-omta02.mail.rr.com with ESMTP
id <20080728171725.SSTG15817.cdptpa-omta02.mail.rr.com@[192.168.1.100]>
for ; Mon, 28 Jul 2008 17:17:25 +0000
Message-ID: <488DFF3F.3080103@tx.rr.com>
Date: Mon, 28 Jul 2008 12:17:51 -0500
From: Harry
User-Agent: Thunderbird 2.0.0.0 (X11/20070429)
MIME-Version: 1.0
To: debbie@hostonce.com
Subject: oldator.com
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

It was renewed in April, and then shut down with no notification. VERY
POOR WAY TO RUN A BUSINESS!

Their email links don't work, there is no phone number listed, so you can't communicate with them.
Says a lot about what they think of their customers. Sorry I ever signed up with them.